TARGET AUDIENCE:
· Line managers and supervisors: both inexperienced or newly promoted managers/supervisors as well as veteran managers who face the task of listening to, providing answers for and motivating retained employees. These managers/supervisors have the ultimate task of getting the work done with less resources.
· Human Resources professionals: professionals who need to be able to coordinate and collaborate with managers and supervisors, who have to listen to and respond to employee concerns, issues, and productivity.
· Senior and Executive-level managers: leaders who are ultimately responsible for ensuring that the employee terminations are executed well with little or no harm to the company, its assets or retained employees. These executives have ultimate responsibility for ensuring a final positive net impact of a company restructure.
OUTCOMES:
After taking this training session, participants will be able to:
· Explain the impact of change on the organization and the role of leadership in minimizing disruption and refocusing employees on getting their work done
· Define their role and responsibility for assisting employees and the company to recover, move ahead and capitalize on the new dynamics and organizational structure
· Prepare for handling the retained employees' responses: emotional, logical, motivational and productivity-based and be able to adjust their communication style to handle all components
· Identify "Classic Types of Retained Employees", and have tools to manage the responses and issues effectively
· Develop a plan for management and HR to assess progress, identify issues and consistent responses, assist each other, and rebuild the morale and productivity of the company
· Construct plans for each phase of getting retained employees back on track:
o Stage 1: immediately after separation
o Stage 2: day after terminations
o Stage 3: week following terminations
o Stage 4: month after terminations
o Stage 5: long-term ramifications and issues
· Use suggested answers to customize answers to "Tough Questions Non-Terminated Employees Will Ask"
· Enjoy increased confidence about their ability to turn the trauma of surviving a layoff into building a new organization

